FlowAnalytics

Privacy Policy

Last updated: March 20, 2025

Contents

Introduction

At Flow Analytics, we prioritize your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you use our services.

Data Collection

We collect information to provide better services to our users, including:

  • Account information (name, email address, contact details)
  • Service usage data and analytics
  • Any content you voluntarily submit through our services

Use of Data

Your data is used exclusively for:

  • Providing and improving our services
  • Communicating important service updates
  • Personalizing your experience
  • Ensuring system security and preventing abuse

Important: We never sell your personal data to third parties.

Access to user data is strictly limited to situations where it is necessary for:

  • Resolving technical issues you have requested assistance with
  • Complying with legal obligations
  • Protecting vital interests in emergency situations

Data Protection

We implement robust security measures including:

  • End-to-end encryption for sensitive data
  • Regular security audits
  • Access controls and authentication protocols
  • Secure data storage with industry-standard protections

Your Rights

You have the right to:

  • Access and request copies of your personal data
  • Request correction of inaccurate information
  • Delete your account and associated data
  • Object to specific data processing activities
  • Withdraw consent for data processing

For Canadian Residents: In accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have additional rights regarding your personal information. For more details on how we comply with Canadian privacy regulations, please contact our Data Protection Officer.

Third-Party Services

We use carefully vetted third-party services for essential operations, including:

  • Payment processing (Stripe, PayPal)
  • Analytics (Google Analytics)
  • Cloud storage (AWS, Google Cloud)

All third-party services are required to maintain GDPR-compliance and equivalent privacy standards, including PIPEDA compliance for Canadian users.

Policy Changes

We may update this policy periodically. Significant changes will be communicated through:

  • Email notifications to registered users
  • In-service announcements
  • Updated revision date on this page

Contact Us

For privacy-related inquiries or data requests, contact our Data Protection Officer:

Flow Analytics is committed to protecting your privacy in accordance with applicable laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and other relevant privacy legislation.